The Americans with Disabilities Act allows dogs and miniature horses to fly as trained service animals for disabled passengers such as the blind or deaf.
The Air Carrier Access Act calls for a wider variety of animals to assist disabled passengers.
United Airlines updated its policy Thursday dealing with emotional-support animals, echoing Delta Air Lines in requiring documentation about the animal’s health and training.
United had been reviewing its policy since late last year after a 75% increase in emotional-support animals on flights and “a significant increase in onboard incidents.” The number of comfort animals flying on the airline jumped from 43,000 in 2016 to 76,000 last year, according to Charlie Hobart, a United spokesman.
Verify the Traveler’s name matches their driver’s license or Passport. Be sure that the Traveler has been assigned the correct Organization (“Org”), “Routing List,” and “Cardholder Code,” i.e. Continuing in the “Expense Information” section, verify that the “Entitlement Rules” field and the “Default Entitlement Rule” field reflect the Federal Travel Regulations (FTR) for the Traveler. Note: HHS Commissioned Corp employees will operate under the same regulations as civilian employees.
If a name change or correction is needed, please contact your Lead FATA (Federal Agency Travel Administrator) for the process per your Operating Division (Op/Div). He/she will need to refer to their FATA for any exceptions. The “Employee ID” field should contain the Traveler’s Personal Identity Verification (PIV) number.
The peacock was rejected under the airline’s previous policy for health and safety reasons.“The old policy was in place and that policy prevented Dexter the peacock from boarding the aircraft. “With all of the commotion regarding the peacock, that has sort of crystallized to our employees and customers why we need to further enhance this policy.”United Airlines prohibits performance artist from bringing 'emotional support peacock' on flight. #Nope.https://t.co/E0Im14OKCzpic.twitter.com/O9XAf N8g Bv— Austin Fast (@a_fast) January 31, 2018United’s added restrictions take effect on flights starting March 1, the same day as Delta, which announced its update Jan. Delta, which transported 250,000 trained service or untrained emotional-support animals last year, had a comfort dog bite a passenger in the face in June while boarding a flight from Atlanta to San Diego.Required fields must be updated with correct information.It is also highly recommended that a mobile number is provided.Note: Confirm that the name on the Frequent Traveler Program matches the name of the Traveler exactly, to prevent potential rejections during the booking process. This includes the Traveler’s “Gender,” “Date of Birth,” “DHS Redress No.,” and “TSA Pre-check” number if available.The date of birth is considered Personally Identifiable Information (PII) and will be encrypted once saved.
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Other animals that are allowed can’t block aisles or evacuation routes or bother other passengers.